Shipping policy

Shipping Policy

At V. William’s Collection, we are committed to delivering your orders efficiently, securely, and with premium service standards. Please review our Shipping Policy to understand how your orders are processed and delivered.

Shipping Coverage

We offer WORLDWIDE SHIPPING.

Shipping availability, rates, and delivery times may vary depending on your location and courier service availability.

Order Processing Time

Orders are processed SAME DAY after payment confirmation
Orders placed after cut-off times, on weekends, or on holidays will be processed on the next business day

Delivery Time Estimates

Once your order has been dispatched, estimated delivery times are as follows:

Metro Manila: 1–3 business days
Provincial Areas (Philippines): 5–7 business days
International Orders: Delivery time varies depending on destination and local customs processing

Delivery timelines are estimates and may be affected by courier operations, weather conditions, or peak seasons.

Shipping Rates

Shipping fees are CALCULATED AT CHECKOUT

Rates are based on destination, package size, and courier pricing
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer

Shipping Partner

We primarily ship orders via J&T Express.

Courier selection may vary depending on service availability and delivery location.

Cash on Delivery (COD)

Cash on Delivery (COD) is available
- Re-shipping fees will be shouldered by the customer
- Orders that are returned due to incorrect address or refusal are NOT REFUNDABLE
  
  For failed or refused COD deliveries:

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping details.

If an order is returned due to:

Incorrect address
Incomplete address
Failed delivery attempts

The customer will be required to shoulder all re-shipping fees, and the original order will not be refunded.

Lost or Damaged Parcels

Lost Parcels

If a parcel is confirmed lost by the courier, we will replace the item at no additional cost

Delivered but Not Received

- A courier investigation will be conducted first
- Resolution will depend on the investigation result
  
  If the courier marks the parcel as “delivered” but the customer claims non-receipt: