Refund policy

Refund & Exchange Policy

At V. William’s Collection, we are committed to delivering quality products and a fair shopping experience. Please review our Refund & Exchange Policy carefully before completing your purchase.

Returns Eligibility

We accept returns under the following conditions:

  • Requests must be made within 7 days from the date the order is received

    • Unused, unworn, and unwashed

    • In original condition

    • With original packaging, tags, and labels intact

      Items must be:

       

  • Proof of purchase is required

Items that do not meet these requirements will not be accepted.

Refunds

Defective or Incorrect Items (Our Fault)

If you receive an item that is defective, damaged, or incorrect:

  • A FULL REFUND will be issued as STORE CREDIT

  • All shipping fees will be shouldered by us

Non-Defective Items (Customer Preference)

If the return is due to:

  • Change of mind

  • Wrong size selected

  • Style or color preference

  • A CASH REFUND will be issued

  • Shipping fees will be shouldered by the customer

Exchanges

Exchanges Due to Our Fault

  • Exchanges are allowed for defective or incorrect items

  • We will shoulder all shipping fees (return and replacement)

Exchanges Due to Customer Error

  • Exchanges are allowed subject to item availability

  • Customer will shoulder all shipping fees

  • Item must still meet return eligibility conditions and be requested within 7 days

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used, worn, or washed items

  • Items without original packaging, tags, or labels

  • Items returned after the 7-day period

  • Sale, clearance, or marked Final Sale items

How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 7 days of receiving your order and provide:

  • Order number

  • Reason for return or exchange

  • Clear photos (required for defective or incorrect items)

Please wait for confirmation and instructions before sending the item back. Unauthorized returns will not be processed.

Processing Time

Once the returned item has been received and inspected:

  • Cash refunds are processed within 5–10 business days, depending on the payment provider

  • Store credits are issued within 3–5 business days

Legal Compliance

This policy complies with the Consumer Act of the Philippines (RA 7394).